Question 1

What is EkipGo?

Accepted Answer

EkipGo is an operational staff management platform built for Human Resources (HR) and staffing firms. It helps you manage staff pools, job listings, candidate matching, applications, and shift operations in one place.

Question 2

Is there a registration fee?

Accepted Answer

No, registration is completely free. A service fee is charged only on successful matches.

Question 3

Which cities do you serve?

Accepted Answer

We are currently active in Istanbul, Ankara, and Izmir. Expansion to other provinces is ongoing.

Question 4

Is there a mobile app?

Accepted Answer

EkipGo is designed as a PWA (Progressive Web App) that works like a native app on mobile devices. Open ekipgo.com in your phone's browser and use the 'Add to Home Screen' option to install the app. It offers a native app experience with push notifications, offline access, and quick launch features.

Question 5

How can I reach support?

Accepted Answer

You can reach us at iletisim@ekipgo.com or through the in-platform support module. Our working hours are Monday-Friday, 09:00-18:00.

Question 6

How can I register?

Accepted Answer

You can register on our website or mobile app by selecting "I'm Looking for Work". After completing your profile, you can apply to events.

Question 7

How do I get paid?

Accepted Answer

You receive your pay directly from the employer via bank transfer/EFT. EkipGo does not handle money flows; it only provides matching services.

Question 8

How do reliability records work?

Accepted Answer

Late cancellations, no-shows, and late check-ins are recorded. These records are visible to employers; accounts are not blocked — employers decide.

Question 9

Which documents are required?

Accepted Answer

ID copy, health report, and position-specific certificates (security, hygiene, etc.) are required. You can upload your documents digitally.

Question 10

Can I apply to multiple events at once?

Accepted Answer

Yes, you can apply to multiple non-overlapping events at the same time. Approved events appear on your profile.

Question 11

What is the commission rate?

Accepted Answer

A service fee of 10-15% is charged on successful matches. Registration and platform use are completely free.

Question 12

Who handles staff insurance?

Accepted Answer

The employer is responsible for providing social security insurance for staff during the event. This is a legal requirement.

Question 13

What happens in a no-show situation?

Accepted Answer

If staff do not show up, the automatic backup assignment system kicks in. No-shows are recorded and visible to employers.

Question 14

How long does it take to create an event?

Accepted Answer

The event creation form takes less than 5 minutes. The AI matching system suggests suitable staff within minutes.

Question 15

How is invoicing handled?

Accepted Answer

After the event is completed, an e-invoice is issued for the commission amount. Payment terms are 15 days.

Frequently Asked Questions